ok37game Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how ok37game ("we", "us", "our", "Company") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "User") who access or use the ok37game website, mobile platform, games, sportsbook, and all associated services (collectively, the "Platform"), accessible at ok37game.app.

ok37game is committed to safeguarding the privacy of all its users, with particular care given to the Pakistani players who form the core of our community — from Karachi to Lahore, Islamabad to Faisalabad. We recognise that trust is earned through transparency, and this Policy is our commitment to being fully transparent about our data practices.

By registering an account or continuing to use the ok37game Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions, which form the full governing framework for your use of the Platform.

2 Data Controller

ok37game acts as the data controller in respect of the personal data collected through the Platform. As data controller, ok37game determines the purposes and means of processing your personal data in accordance with applicable data protection legislation.

For any questions, concerns, or formal requests relating to the processing of your personal data, you may contact ok37game's designated data protection contact using the details provided in Section 14 of this Policy.

3 Data We Collect

ok37game collects the following categories of personal data from its users:

We do not intentionally collect sensitive personal data beyond what is required for legally mandated identity and source-of-funds verification. Where such sensitive data is collected, it is handled with the highest level of protection and accessed only by authorised personnel on a strict need-to-know basis.

4 How We Collect Your Data

ok37game collects your personal data through the following channels:

• Direct interactions: Information you provide when registering your ok37game account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically as you interact with the Platform, including via cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance screening services; payment processing data from payment operators including JazzCash, EasyPaisa, and partner banks.
• Publicly available sources: In certain circumstances, publicly available information may be used to verify the accuracy of data you have provided or to support AML compliance obligations.

5 Why We Use Your Data

ok37game processes your personal data for the following purposes:

• To create, manage, and maintain your ok37game account and provide access to all Platform features.
• To verify your identity and confirm that you meet our 21+ age requirement and eligibility conditions.
• To process deposits and withdrawals in Pakistani Rupees (PKR) via your selected payment method.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
• To comply with our legal and regulatory obligations, including KYC, AML, and responsible gaming requirements.
• To personalise your gaming experience and deliver promotions that are relevant to your activity on the Platform.
• To monitor your gaming activity in connection with our responsible gaming commitments and to proactively identify signs of problem gambling.
• To communicate with you regarding your account, transactions, promotions, and important policy updates.
• To improve the performance, security, and usability of the ok37game Platform through aggregated usage analysis.
• To resolve disputes, enforce our Terms & Conditions, and exercise or defend legal claims.

6 Legal Basis for Processing

ok37game processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations imposed by our licensing conditions.
• Legitimate interests: Processing conducted in pursuit of ok37game's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental privacy rights.
• Consent: Where required by applicable law, we will seek your explicit consent before processing your data for specific purposes such as marketing communications. You may withdraw consent at any time by contacting ok37game support.

7 Sharing Your Data

ok37game does not sell your personal data. We share your data only in the following limited circumstances and only to the extent strictly necessary for the specified purpose:

7.1 Payment Processors

To facilitate deposits and withdrawals, ok37game shares relevant financial and identity data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other banking partners. These providers process data solely to execute payment instructions and are bound by their own data protection obligations.

7.2 Identity and Compliance Providers

ok37game engages third-party KYC and AML service providers to verify user identities and screen transactions for compliance with anti-money-laundering obligations. These providers receive only the minimum data required for their specific compliance function.

7.3 Game and Technology Providers

Some games available on the ok37game Platform are provided by third-party software studios. These providers may receive aggregated or anonymised usage data to support game performance analytics. Personal identity and financial data is not shared with game providers.

7.4 Regulatory and Legal Authorities

ok37game may be legally required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in response to lawful requests, court orders, or legal proceedings. We will, where legally permitted, notify you of such disclosures.

7.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ok37game's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy terms in advance of the transfer taking effect.

8 Data Retention

ok37game retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Specifically:

• Account data is retained for the duration of your account and for a minimum of five years following account closure, in accordance with AML and gaming regulatory record-keeping requirements.
• Transaction records including deposits, withdrawals, and betting history are retained for a minimum of five years for AML compliance and dispute resolution purposes.
• Communications data including support interactions is retained for three years to support dispute resolution and quality assurance.
• Technical and usage data is retained in anonymised or aggregated form for up to two years for platform analytics purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in a manner that renders it impossible to re-identify you. If you request account closure, data retention obligations under applicable law take precedence over any deletion request for the mandated retention period.

9 Security Measures

ok37game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:

• All data in transit between your device and ok37game's servers is protected by 256-bit SSL/TLS encryption.
• Personal and financial data at rest is stored in encrypted form using industry-standard encryption protocols.
• Access to personal data is restricted on a strict need-to-know basis. All personnel with access to personal data are bound by confidentiality obligations.
• ok37game employs real-time intrusion detection, automated threat monitoring, and regular third-party security penetration testing.
• Two-factor authentication (2FA) is available to all ok37game members and is strongly encouraged to protect account access.
• In the event of a confirmed data breach that affects your rights and freedoms, ok37game will notify affected users and relevant regulatory authorities in accordance with applicable legal timelines.

While ok37game takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own device and ok37game login credentials. If you suspect unauthorised access to your account, contact ok37game support immediately.

10 Cookies Policy

ok37game uses cookies and similar technologies (including web beacons and local storage) to ensure the Platform functions correctly and to improve your experience. The following categories of cookies are used:

• Strictly necessary cookies: Essential to the operation of the Platform. These enable core functions such as maintaining your login session, processing transactions, and applying your security settings. They cannot be disabled.
• Functional cookies: Allow the Platform to remember your preferences, such as your preferred language, game settings, and display options, to provide a more personalised experience.
• Analytics cookies: Used to collect anonymised and aggregated data about how users interact with the Platform. This data helps ok37game understand which features are most used, where performance issues arise, and how the overall experience can be improved. No personally identifiable data is included in analytics reports.

ok37game does not use advertising or targeting cookies and does not share cookie data with ad networks or third-party marketing platforms. You may manage your cookie preferences through your browser settings at any time; however, disabling strictly necessary cookies will impair the functionality of the Platform.

11 Your Privacy Rights

Subject to applicable data protection law, you have the following rights in respect of the personal data ok37game holds about you:

• Right of access: You may request a copy of the personal data ok37game holds about you, together with information about how it is processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to ok37game's overriding legal retention obligations.
• Right to restriction: You may request that ok37game restricts processing of your data in specific circumstances, such as while a data accuracy dispute is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests at any time. ok37game will cease such processing unless compelling legitimate grounds override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact ok37game support at the details provided in Section 14. We will respond to all verifiable requests within a reasonable timeframe. Note that exercising certain rights, such as erasure, may result in account closure where the requested deletion is incompatible with continued account operation.

12 Minors & Age Policy

ok37game operates a strict 21+ age policy across all products and services. The Platform is not intended for, directed at, or designed to be used by anyone under the age of 21. ok37game does not knowingly collect personal data from individuals under the age of 21.

All accounts are subject to age verification as part of the KYC process. Where ok37game discovers or has reasonable grounds to suspect that personal data has been collected from a person under 21, the associated account will be immediately suspended, all data will be deleted as promptly as legally permissible, and any deposits held will be returned to the source payment method after investigation.

13 Changes to This Policy

ok37game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Where changes are material, ok37game will provide advance notice via email to your registered address or via a prominent notice on the Platform prior to the updated Policy taking effect.

Your continued use of the ok37game Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of how your data is being handled. The date of the most recent revision is always displayed prominently at the top of this page.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ok37game processes your personal data, please reach out to our support team. Our customer support operates 24 hours a day, 7 days a week and is available to all Pakistani players on the Platform.

Email: [email protected]

For responsible gaming support, self-exclusion requests, or any concerns about gaming-related data, please also visit our dedicated Responsible Gaming page where additional tools and resources are available.